This Privacy Policy explains what LaneGorilla collects, why, and the choices you have. It covers the people who run centers on LaneGorilla and the customers who use their booking sites.
What we collect
- Account data for center operators: name, email, and a hashed password.
- Center data you enter: bowlers, reservations, leagues and scores, events, products, and orders.
- Customer data from your booking site: names, contact details, and the bookings, registrations, or purchases they make.
- Payment data is handled by Stripe; we store only identifiers and status, never full card numbers.
- Technical data such as basic logs needed to run and secure the Service.
How we use it
We use data to provide and improve the Service, process payments, send transactional messages (such as booking confirmations), provide support, and keep the Service secure. We do not sell personal information.
Processors we use
We share data only with vendors who help us run the Service, under agreements that limit their use of it: Stripe (payments), Printify (print fulfillment), Cloudinary (image hosting), Neon (database), our email provider (transactional and consented marketing email), and Vercel (hosting). Center operators are responsible for their own customers' data as the controller of that data.
Marketing messages
Centers may send email or SMS only to customers who have consented. Every marketing message includes a way to opt out, and we honor opt-outs across the Service.
Cookies
We use cookies that are necessary to sign you in and keep the Service working. If we add analytics or advertising cookies, we will update this policy and provide controls.
Retention and security
We keep data for as long as your account is active and as needed to meet legal obligations. We protect data with encryption in transit, hashed passwords, and access controls. No system is perfectly secure, but we work to keep yours safe.
Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data. To make a request, or if a center asks us to act on a customer's behalf, contact us and we will respond within the time the law allows.
Changes and contact
We may update this policy; material changes will be posted here with a new date. Reach us at hello@lanegorilla.com.