This Privacy Policy explains what LaneGorilla collects, why, and the choices you have. It covers the people who run centers on LaneGorilla and the customers who use their booking sites.
What we collect
- Account data for center operators: name, email, and a hashed password.
- Center data you enter: bowlers, reservations, leagues and scores, events, products, and orders.
- Customer data from your booking site: names, contact details, and the bookings, registrations, or purchases they make.
- Call data when you phone us: your phone number, a recording and written transcript of the call, and anything you choose to share on it, such as your name, your bowling center, and your email.
- Payment data is handled by Stripe; we store only identifiers and status, never full card numbers.
- Technical data such as basic logs needed to run and secure the Service.
How we use it
We use data to provide and improve the Service, process payments, send transactional messages (such as booking confirmations), provide support, and keep the Service secure. We do not sell personal information.
When you call us
When you call LaneGorilla, we record and transcribe the call so our team can follow up properly and keep accurate records. Our assistant tells you the call is recorded at the very start. If you would rather not be recorded, let us know or reach us by email instead and we will help you that way. We use what you share to answer your questions, follow up, and, when there is a fit, add your center to our sales records. We keep call recordings and transcripts for 90 days and then delete them, unless we need to hold something longer to meet a legal obligation.
Processors we use
We share data only with vendors who help us run the Service, under agreements that limit their use of it: Stripe (payments), Printify (print fulfillment), Cloudinary (image hosting), Neon (database), our email provider (transactional and consented marketing email), and Vercel (hosting). Center operators are responsible for their own customers' data as the controller of that data.
Text messages from LaneGorilla
If you call our business line, our assistant may offer to text you a summary of the call. We send that text only if you say yes on the call, and it comes directly from LaneGorilla, about that call only. Agreeing is optional and never a condition of purchase. Message and data rates may apply, and message frequency is typically one message per call. Reply STOP at any time to opt out or HELP for help. We record each consent with the date, time, and the exact question you answered.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Marketing messages
Centers may send marketing email only to customers who have consented, and every marketing message includes a way to opt out. We honor opt-outs across the Service. If center-run text messaging is offered in the future, it will operate under its own consent and carrier registration, separate from LaneGorilla's own messages.
Cookies
We use cookies that are necessary to sign you in and keep the Service working. If we add analytics or advertising cookies, we will update this policy and provide controls.
Retention and security
We keep call recordings and transcripts for 90 days. Otherwise, we keep data for as long as your account is active and as needed to meet legal obligations. We protect data with encryption in transit, hashed passwords, and access controls. No system is perfectly secure, but we work to keep yours safe.
Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data. To make a request, or if a center asks us to act on a customer's behalf, contact us and we will respond within the time the law allows.
Changes and contact
We may update this policy; material changes will be posted here with a new date. Reach us at hello@lanegorilla.com.